Managed Service Providers FAQ

Written by
Cultivate IT
Published on
May 17, 2023

What is a managed service provider (MSP)?

A managed service provider (MSP) is a company that provides outsourced IT services to clients. These companies typically handle a client's entire IT infrastructure, including monitoring, maintenance, security, and disaster recovery.

In addition to the aforementioned services, an MSP can also provide tech solutions that cut cost and increase efficiency within a company's IT infrastructure.

Why should my business use a managed service provider (MSP)?

Using an MSP can save you time and money. It's the best way to focus on your business while someone else handles the daily management of your IT. You’ll also gain a better understanding of how your system works

What is the response time of your support?

The response time of our support team depends on the severity of your issue and the time of day that you submit a ticket. For example, an issue with your website might be less urgent than an issue with your servers, so it will take longer for us to respond.

The response times are usually in the range of 1-2 business days. However, if an incident is more complex or severe, we may require more time to investigate and resolve it.

What solutions do you offer our business?

What solutions do you offer our business?

We offer a wide range of solutions to help increase efficiency, improve security and reduce costs. We can also help your business increase revenue by providing services that streamline customer service. Check out the solutions in our services tab on our website or reach out to us.

How does managed services help with network security?

Managed services providers can help you prevent attacks from happening, detect when they do happen, and recover from those that have.

Security solutions: A managed service provider can provide a variety of security solutions for your business. This may include firewall protection, virus scanning or monitoring suspicious activity on your network. As well as preventing attacks from happening, managed service providers can also scan for vulnerabilities in existing systems and networks so that you can fix them before any damage is done.

Recovering after an attack has already happened: If an attack does occur on your network, it’s important to be able to recover quickly so that none of your systems are lost or damaged beyond repair. Managed service providers provide backup services so that if something goes wrong with one of the devices in your system, there are backups available at all times. They also offer disaster recovery strategies so that if there is physical damage caused by an accident (such as flooding), then there is still a way to access data stored elsewhere online

What industries do you serve?

Managed service providers offer solutions to all industries, but they're not limited to a specific industry. Just some examples of industries we already service:

  • Healthcare
  • Oil & gas
  • Commercial real estate
  • Manufacturing
  • Retail and wholesale
  • Education

How do MSPs improve efficiency?

  • Reducing costs: MSPs can help you reduce costs by offering cost-effective ways to manage your IT infrastructure.
  • Increasing productivity: MSPs can help improve productivity by streamlining business processes, increasing employee capabilities and productivity, and enabling growth.
  • Improving security: MSPs provide a secure environment for your business by providing constant monitoring of networks and systems; acting quickly when an issue arises; investigating new threats; maintaining strong firewall protections and secure access control through authentication methods (such as multi-factor authentication).
  • Increasing brand value: A managed service provider is able to take on the role of a trusted advisor who advises on the best technologies available in the market today while taking into account existing technology needs too before making recommendations that are based upon real world experience rather than just being influenced by vendor relationships alone.


Managed services is a great way to improve the efficiency of your business. It allows you to focus on doing what you do best, while we take care of the technology behind it.

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